job description
Join PT Ocean Mantra Village, a premier hospitality brand in Bali, as our Remote Reservation & Admin Officer! This is an exciting opportunity to play a pivotal role in managing guest bookings, optimizing OTA platforms, and ensuring seamless reservation operations—all while working remotely from the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
In this dynamic role, you’ll be the backbone of our reservation system, handling guest communications with professionalism, managing booking platforms, and maintaining meticulous administrative records. Your organizational skills and attention to detail will directly impact guest satisfaction and operational efficiency, making you a key player in our team.
If you thrive in a fast-paced environment, have a passion for hospitality, and excel in remote collaboration, this role offers the perfect blend of flexibility and professional growth. Enjoy the perks of remote work while contributing to a brand that values excellence and innovation in guest experiences.
Apply now and become part of a team that’s redefining hospitality in Bali!
Responsibility
- Manage end-to-end reservation processes, including booking confirmations, modifications, and cancellations.
- Handle guest communications via email, phone, and chat with professionalism and a customer-centric approach.
- Maintain and update booking records in our Property Management System (PMS) and ensure data accuracy.
- Monitor and optimize performance across Online Travel Agencies (OTAs) such as Booking.com, Agoda, and Airbnb.
- Coordinate with housekeeping, front desk, and other departments to ensure smooth check-ins and guest experiences.
- Generate and analyze reservation reports to identify trends, occupancy rates, and revenue opportunities.
- Assist in developing and implementing reservation policies to enhance efficiency and guest satisfaction.
- Provide administrative support to the reservations team, including filing, documentation, and record-keeping.
Qualifications
- Minimum 1 year of experience in reservation administration, front office, or a similar role in the hospitality industry.
- Proficiency in using Property Management Systems (PMS) and Online Travel Agency (OTA) platforms.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Excellent communication skills in English (written and verbal); additional languages are a plus.
- Detail-oriented with a commitment to accuracy in data entry and record-keeping.
- Ability to work independently and remotely while maintaining high productivity and collaboration.
- Basic knowledge of Microsoft Office (Excel, Word) and Google Workspace.
- Customer-focused mindset with a passion for delivering exceptional guest experiences.