job description
Join BruntWork as a Remote Real Estate & Client Care Coordinator and play a pivotal role in delivering exceptional service to high-value clients in the real estate sector. This fully remote position allows you to work from the vibrant communities of Bali—whether you're based in Canggu, Ubud, or any other picturesque location on the island.
As a key member of our team, you will oversee CRM management, administrative tasks, and client support to ensure seamless transactions and long-term satisfaction. Your organizational skills and client-focused approach will drive efficiency and enhance the customer experience in a fast-paced, dynamic industry.
If you thrive in a remote work environment, have a passion for real estate, and excel in customer service, this is your opportunity to grow with a forward-thinking company while enjoying the flexibility of working from paradise.
Responsibility
- Manage and update CRM systems to track client interactions, follow-ups, and property inquiries.
- Coordinate administrative tasks, including document preparation, scheduling, and communication with clients and agents.
- Provide exceptional client support via email, phone, and chat, ensuring timely and professional responses.
- Assist in property listings, client onboarding, and transaction coordination to streamline processes.
- Monitor and report on client satisfaction metrics, identifying areas for improvement.
- Collaborate with real estate agents and internal teams to ensure smooth workflows and client retention.
- Maintain accurate records of client data, contracts, and financial transactions.
- Stay updated on industry trends and best practices to enhance service delivery.
Qualifications
- Proven experience in real estate administration, client support, or a related field.
- Strong proficiency in CRM software (e.g., HubSpot, Salesforce, or industry-specific tools).
- Excellent written and verbal communication skills in English.
- Highly organized with meticulous attention to detail and time management.
- Ability to work independently in a remote setting with a reliable internet connection.
- Customer-service oriented with a problem-solving mindset.
- Familiarity with real estate terminology, processes, and documentation is a plus.
- Bachelor’s degree in Business, Real Estate, or a related field is preferred but not required.