job description
Are you a compassionate professional with a passion for patient advocacy and healthcare support? BruntWork is seeking a dedicated Remote Patient Care Coordinator to join our team and assist patients in Utah as they navigate their medical cannabis journey. This is a unique opportunity to make a meaningful impact in a growing industry while enjoying the flexibility of working from the stunning locations of Bali, Indonesia.
In this role, you will serve as the primary point of contact for patients, providing guidance, education, and support throughout their treatment process. Your empathy, organizational skills, and attention to detail will ensure patients receive the highest level of care and have a seamless experience. Whether you're answering questions, coordinating appointments, or assisting with documentation, your work will directly contribute to improving patients' quality of life.
If you thrive in a dynamic, patient-centered environment and are eager to be part of an innovative healthcare solution, we’d love to hear from you. Apply today and take the first step toward a rewarding career in remote patient care!
Responsibility
- Provide empathetic and professional support to patients via phone, email, and chat, addressing their questions and concerns about medical cannabis treatments.
- Educate patients on product options, dosage guidelines, and proper usage to ensure safe and effective treatment.
- Coordinate with healthcare providers, dispensaries, and internal teams to facilitate smooth patient onboarding and ongoing care.
- Maintain accurate and confidential patient records in compliance with HIPAA and state regulations.
- Assist patients with application processes, documentation, and renewal requirements for medical cannabis programs.
- Monitor patient progress and follow up to ensure satisfaction and address any issues or side effects.
- Stay updated on industry trends, product knowledge, and regulatory changes to provide informed guidance.
- Collaborate with the team to improve processes and enhance the patient experience.
Qualifications
- Minimum of 2 years of experience in healthcare, customer service, or a related field, with a focus on patient support or advocacy.
- Excellent communication skills, both written and verbal, with a warm and professional demeanor.
- Strong organizational abilities and attention to detail to manage patient records and coordinate care effectively.
- Familiarity with medical terminology, patient confidentiality (HIPAA), and healthcare compliance standards.
- Comfortable working with digital tools, CRM systems, and telecommunication platforms.
- Empathy and a genuine desire to help patients, with the ability to handle sensitive situations with discretion.
- Prior experience in the cannabis industry or knowledge of medical cannabis is a plus but not required.
- Reliable high-speed internet connection and a quiet workspace to ensure uninterrupted patient interactions.