job description
Join WhereToNext, a leading provider of compassionate home care services, as our Remote After-Hours Home Care Scheduler based in Bali, Indonesia. In this critical role, youâll ensure seamless caregiver coverage during after-hours shifts, balancing operational efficiency with exceptional client and caregiver experiences. If you thrive in fast-paced environments, have a knack for problem-solving, and are passionate about supporting healthcare operations, this is your opportunity to make a meaningful impactâall while enjoying the flexibility of remote work in Bali.
As the backbone of our after-hours operations, youâll manage caregiver schedules, address last-minute call-offs, and coordinate emergency coverage to guarantee uninterrupted care for our clients. This role requires strong organizational skills, empathy, and the ability to work independently in a remote setting. Youâll collaborate with our care team, clients, and caregivers to maintain high standards of service while adhering to compliance and operational protocols.
WhereToNext values work-life balance, professional growth, and a supportive team culture. As a Bali-based remote employee, youâll benefit from flexible hours, a competitive salary, and the chance to contribute to a mission-driven organization. If youâre detail-oriented, proactive, and eager to grow in the healthcare administration field, weâd love to hear from you!
Responsibility
- Manage and optimize after-hours caregiver schedules to ensure 24/7 client coverage, including handling last-minute changes and emergencies.
- Coordinate with caregivers, clients, and internal teams to resolve scheduling conflicts, call-offs, and shift adjustments promptly.
- Monitor and track caregiver availability, certifications, and compliance requirements to maintain operational readiness.
- Communicate effectively with clients and families to address scheduling inquiries, updates, and concerns with professionalism and empathy.
- Document all scheduling changes, incidents, and communications in our digital systems to ensure accuracy and accountability.
- Collaborate with the care management team to align scheduling with client care plans and service agreements.
- Identify opportunities to improve scheduling processes, reduce gaps in coverage, and enhance caregiver satisfaction.
- Adhere to company policies, privacy regulations (e.g., HIPAA), and industry best practices in all scheduling activities.
Qualifications
- Minimum of 1-2 years of experience in scheduling, healthcare administration, or a related field (e.g., home care, nursing, or customer service).
- Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Excellent communication skills (written and verbal) in English; proficiency in additional languages is a plus.
- Experience using scheduling software, CRM tools, or healthcare management systems (e.g., AlayaCare, ClearCare, or similar).
- High level of empathy, patience, and problem-solving abilities to handle sensitive situations with clients and caregivers.
- Self-motivated and comfortable working independently in a remote setting with minimal supervision.
- Reliable internet connection and a quiet workspace to ensure uninterrupted communication during after-hours shifts.
- Familiarity with healthcare compliance standards (e.g., HIPAA, GDPR) or willingness to undergo training.