job description
Join Hamana Works Indonesia, a leading player in the manufacturing and logistics sector, as our Quality Assurance Supervisor in the vibrant and dynamic region of Bali. In this pivotal role, you will drive the implementation and effectiveness of our ISO 9001 Quality Management System (QMS), ensuring our products and services consistently meet the highest standards of quality, compliance, and customer satisfaction. This is an excellent opportunity to advance your career in quality assurance while contributing to the growth of a forward-thinking organization in one of Indonesia’s most sought-after locations.
As the Quality Assurance Supervisor, you will lead a team of quality professionals, overseeing day-to-day operations to maintain and enhance our quality systems. You will collaborate closely with cross-functional teams, including production, logistics, and supply chain, to identify areas for improvement, implement corrective actions, and foster a culture of continuous quality enhancement. Your expertise will directly impact our operational efficiency, product reliability, and customer trust.
Bali offers a unique blend of professional opportunities and an unparalleled lifestyle, making it an ideal location for ambitious professionals. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll enjoy a supportive work environment, competitive compensation, and the chance to work in a region known for its innovation and growth in the manufacturing and logistics sectors.
If you are a detail-oriented, results-driven quality professional with a passion for excellence, we invite you to apply and become a key part of our team. Let’s build a future where quality is at the heart of everything we do.
Responsibility
- Lead the implementation, maintenance, and continuous improvement of the ISO 9001 Quality Management System (QMS) to ensure compliance with international standards and company policies.
- Supervise and mentor a team of quality assurance professionals, fostering a culture of accountability, precision, and continuous learning.
- Develop, review, and update quality control procedures, work instructions, and documentation to align with industry best practices and regulatory requirements.
- Conduct regular audits (internal and external) to assess compliance with quality standards, identify gaps, and implement corrective and preventive actions (CAPA).
- Collaborate with production, logistics, and supply chain teams to monitor and improve product quality, reducing defects and enhancing customer satisfaction.
- Analyze quality data, trends, and metrics to identify root causes of quality issues and drive data-driven decision-making for process improvements.
- Ensure all quality-related documentation, including non-conformance reports, inspection records, and training materials, is accurate, up-to-date, and accessible.
- Liaise with customers, suppliers, and regulatory bodies to address quality concerns, resolve disputes, and maintain strong relationships.
Qualifications
- Bachelor’s degree in Industrial Engineering, Quality Management, Manufacturing, or a related field.
- Minimum of 3-5 years of experience in quality assurance, with at least 2 years in a supervisory or leadership role, preferably in manufacturing, logistics, or a related industry.
- Proven experience with ISO 9001 Quality Management Systems, including implementation, auditing, and certification processes.
- Strong knowledge of quality control tools and methodologies, such as Six Sigma, Lean Manufacturing, 5S, Root Cause Analysis (RCA), and Statistical Process Control (SPC).
- Excellent analytical, problem-solving, and decision-making skills, with a keen eye for detail and a commitment to continuous improvement.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with quality management software (e.g., SAP QM, ETQ Reliance, or similar) is a plus.
- Strong leadership and team management skills, with the ability to motivate, train, and develop a high-performing quality team.
- Fluency in English and Bahasa Indonesia, with excellent written and verbal communication skills.
- Certifications such as Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or Six Sigma Green/Black Belt are highly desirable.