job description
Join St. Luke's Medical Center, a leading name in premium healthcare, as a Project-Based Reservation Agent in the vibrant heart of Bali. This is your opportunity to be part of a world-class team while enjoying the tropical paradise of Canggu, Ubud, or surrounding areas.
As a Reservation Agent, you will play a pivotal role in ensuring seamless patient experiences by managing appointments, coordinating schedules, and providing exceptional administrative support. Your organizational skills and customer-centric approach will directly contribute to the efficiency and reputation of our medical services.
This project-based role offers flexibility, competitive compensation, and the chance to work with a globally recognized healthcare provider. Whether you're a seasoned professional or looking to start your career in healthcare administration, this position provides the perfect platform to grow and excel.
Make the right choice—your career in healthcare starts here.
Responsibility
- Manage and confirm patient appointments via phone, email, and online systems with accuracy and professionalism.
- Coordinate schedules between patients, doctors, and medical staff to ensure optimal time utilization.
- Maintain up-to-date patient records and appointment databases with strict confidentiality.
- Provide clear and empathetic communication to patients regarding appointment details, preparations, and follow-ups.
- Handle inquiries, resolve scheduling conflicts, and offer solutions to ensure patient satisfaction.
- Collaborate with cross-functional teams to streamline reservation processes and improve operational efficiency.
- Generate reports on appointment metrics, no-show rates, and other KPIs as required.
- Stay updated on hospital policies, procedures, and service offerings to provide accurate information.
Qualifications
- Minimum of 1-2 years of experience in customer service, administrative support, or reservation management (healthcare industry is a plus).
- Excellent verbal and written communication skills in English; proficiency in local languages is an advantage.
- Strong organizational and time-management skills with the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word) and familiarity with appointment scheduling software.
- High attention to detail and problem-solving abilities to handle complex scheduling scenarios.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work independently and as part of a team in a project-based setting.
- Diploma or Bachelor’s degree in Business Administration, Healthcare Management, or related fields is preferred.