job description
Join RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) as a Production Support Analyst and play a pivotal role in maintaining the stability and performance of mission-critical banking applications. Based in the vibrant regions of Bali, you will ensure seamless operations, rapid incident resolution, and exceptional service delivery for our global clients.
This is a unique opportunity to work in a dynamic environment where your technical expertise will directly impact the reliability and efficiency of financial systems. If you thrive in fast-paced settings and are passionate about problem-solving, this role is perfect for you.
At RiDiK, we value innovation, collaboration, and excellence. As part of our team, you will have access to cutting-edge technology and professional growth opportunities in the fintech sector.
Responsibility
- Monitor and maintain mission-critical banking applications to ensure optimal performance and uptime.
- Investigate and resolve technical incidents promptly to minimize downtime and service disruptions.
- Collaborate with cross-functional teams to troubleshoot and implement solutions for system issues.
- Conduct root cause analysis for recurring problems and propose long-term fixes.
- Document technical procedures, incident reports, and system configurations for future reference.
- Assist in the deployment and testing of software updates and patches.
- Provide on-call support during off-hours to address urgent operational issues.
- Ensure compliance with industry standards and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in production support, IT operations, or system administration.
- Strong knowledge of banking applications, databases, and IT infrastructure.
- Proficiency in troubleshooting and incident management tools.
- Excellent problem-solving skills and attention to detail.
- Ability to work under pressure and manage multiple priorities effectively.
- Strong communication skills to liaise with technical and non-technical stakeholders.
- Certifications in ITIL, AWS, or similar technologies are a plus.