job description
Join Murti Indah Sentosa as a Product Support Specialist in our USG (Ultrasound) Division and play a pivotal role in delivering exceptional technical and customer service support. Based in the vibrant region of Badung, Bali, this position is ideal for professionals who thrive in collaborative environments and are passionate about healthcare technology.
As a key member of our team, you will work closely with healthcare professionals to ensure seamless operation of our ultrasound equipment, troubleshoot technical issues, and provide comprehensive training. Your expertise will directly contribute to enhancing patient care and operational efficiency in medical facilities across the region.
We are seeking a detail-oriented, technically skilled individual with a strong commitment to customer satisfaction. If you are eager to grow in the medical technology sector and make a tangible impact, this opportunity is for you.
Responsibility
- Provide technical support and troubleshooting for ultrasound (USG) equipment to healthcare professionals.
- Conduct on-site and remote training for end-users on equipment operation, maintenance, and best practices.
- Collaborate with the sales and engineering teams to gather customer feedback and identify product improvement opportunities.
- Maintain accurate service records and documentation for all support activities.
- Ensure compliance with industry standards and company protocols for equipment safety and performance.
- Respond promptly to customer inquiries and resolve issues in a timely and professional manner.
- Assist in the installation and calibration of new ultrasound systems at client sites.
- Stay updated on the latest advancements in ultrasound technology and share knowledge with the team.
Qualifications
- Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
- Minimum 2 years of experience in technical support, preferably in medical equipment (ultrasound experience is a plus).
- Strong problem-solving skills and the ability to diagnose technical issues efficiently.
- Excellent communication and interpersonal skills to interact with healthcare professionals.
- Proficiency in English and Indonesian (written and verbal).
- Willingness to travel within Bali and occasionally to other regions as needed.
- Familiarity with medical device regulations and compliance standards.
- Customer-focused mindset with a commitment to delivering high-quality service.