job description
Join Changi Airport Group as a Product Manager for iShopChangi and lead the digital transformation of one of Asia’s most innovative airport retail platforms. Based in the vibrant hub of Canggu, Bali, you’ll drive the strategy, development, and optimization of iShopChangi’s e-commerce ecosystem, enhancing the traveler experience with cutting-edge digital solutions.
This role offers a unique opportunity to shape the future of airport retail by leveraging data-driven insights, agile methodologies, and cross-functional collaboration. Whether you’re refining user journeys, launching new features, or scaling global operations, your work will directly impact millions of travelers worldwide.
At Changi Airport Group, we foster a culture of innovation, excellence, and inclusivity. If you’re a visionary product leader passionate about blending technology with seamless customer experiences, we’d love to hear from you.
Responsibility
- Define and execute the product roadmap for iShopChangi, aligning with business goals and user needs.
- Lead cross-functional teams (engineering, design, marketing) to deliver high-impact features and enhancements.
- Conduct market research and competitive analysis to identify opportunities for growth and differentiation.
- Optimize the user experience (UX) and conversion funnels through A/B testing and data-driven iterations.
- Collaborate with stakeholders to integrate omnichannel retail solutions (online-to-offline, loyalty programs, etc.).
- Monitor KPIs (e.g., engagement, retention, revenue) and present insights to senior leadership.
- Ensure scalability, security, and compliance of the platform in a high-traffic, global environment.
- Stay ahead of e-commerce and travel tech trends to innovate proactively.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related fields; MBA or advanced degree a plus.
- 5+ years of product management experience, preferably in e-commerce, travel, or fintech.
- Proven track record of launching and scaling digital products with measurable impact.
- Strong analytical skills (SQL, data visualization tools) and familiarity with agile/Scrum frameworks.
- Excellent communication and stakeholder management skills to align diverse teams.
- Experience with API integrations, payment gateways, or retail tech is highly desirable.
- Passion for user-centric design and a deep understanding of customer behavior.
- Ability to thrive in a fast-paced, dynamic environment with a global mindset.