job description
Join Huawei Technologies as a Product Manager for AI-Powered Contact Center (AICC) Solutions and drive innovation in the APAC region’s fastest-growing digital transformation sector. In this strategic role, you will shape the future of customer engagement by leveraging cutting-edge AI, NLP, and automation technologies to redefine contact center operations.
As a subject matter expert, you will collaborate with cross-functional teams—including engineering, sales, and marketing—to develop and execute product roadmaps that align with market demands. Your mission is to identify emerging trends, translate customer pain points into scalable solutions, and establish Huawei as a leader in intelligent contact center platforms.
Based in the vibrant hubs of Bali, Indonesia (with flexibility across Canggu, Ubud, Denpasar, and more), this role offers a unique blend of strategic impact and tropical work-life balance. Whether you’re refining AI-driven chatbots, optimizing omnichannel customer journeys, or analyzing performance metrics, your work will directly enhance operational efficiency for enterprises across APAC.
Responsibility
- Product Strategy & Roadmap: Define and execute the vision for Huawei’s AICC product line, aligning with business goals and market needs in the APAC region.
- Market & Competitive Analysis: Conduct in-depth research to identify gaps, opportunities, and competitive differentiators in AI-driven contact center solutions.
- Stakeholder Collaboration: Work closely with engineering, UX/UI, and sales teams to ensure seamless product development and go-to-market strategies.
- Customer-Centric Innovation: Gather and prioritize customer feedback to refine features like AI chatbots, voice analytics, and predictive routing.
- Performance Metrics: Establish KPIs for product success, including adoption rates, customer satisfaction (CSAT), and operational cost reductions.
- Sales Enablement: Develop training materials, demos, and case studies to empower sales teams and accelerate deal closures.
- Partnership Development: Forge alliances with technology partners, integrators, and industry leaders to expand Huawei’s AICC ecosystem.
- Compliance & Security: Ensure all solutions adhere to regional data privacy regulations (e.g., GDPR, PDPA) and Huawei’s security standards.
Qualifications
- 5+ years in Product Management: Proven track record in B2B SaaS, AI, or contact center technologies, preferably in APAC markets.
- Technical Acumen: Strong understanding of AI/ML, NLP, cloud computing, and contact center architectures (e.g., CCaaS).
- Business & Sales Mindset: Experience defining sales goals, pricing models, and ROI frameworks for enterprise software.
- Agile & Data-Driven: Proficiency in Agile methodologies and tools (Jira, Confluence) with a data-first approach to decision-making.
- Stakeholder Management: Exceptional communication skills to influence internal teams and external clients at C-level.
- Industry Knowledge: Familiarity with contact center trends (e.g., hyper-personalization, real-time analytics, workforce optimization).
- Education: Bachelor’s or Master’s degree in Computer Science, Business, or related fields. MBA or PMP certification is a plus.
- Language Skills: Fluent English; proficiency in Mandarin, Bahasa Indonesia, or other APAC languages is advantageous.