job description
Are you a dynamic Product Configuration Engineer with a passion for telecom networks and pre-sales technical solutions? Prime@Technology Specialists, Inc. is seeking a skilled professional to join our team in beautiful Bali. In this role, you will bridge the gap between our customers and technical teams, ensuring seamless product configurations and delivering tailored solutions that meet client needs.
As a key player in our pre-sales process, you will engage with customers to understand their requirements, collaborate with technical teams to design optimal configurations, and drive customer satisfaction through expert technical planning. This is an exciting opportunity to work in a fast-paced, innovative environment while enjoying the vibrant culture and lifestyle of Bali.
If you thrive in a customer-facing role and have a strong background in telecom networks, we want to hear from you!
Responsibility
- Engage proactively with customers to understand their technical requirements and business objectives.
- Collaborate with the technical team to design and configure product solutions tailored to customer needs.
- Develop and present technical proposals, demonstrations, and proofs of concept to potential clients.
- Provide expert guidance on telecom network configurations, ensuring compatibility and scalability.
- Act as a liaison between sales, technical, and customer success teams to ensure seamless project execution.
- Stay updated on industry trends and emerging technologies to provide innovative solutions.
- Document technical configurations and customer requirements for internal and external reference.
- Support post-sales activities, including troubleshooting and optimization of configured solutions.
Qualifications
- Bachelor's degree in Telecommunications, Computer Engineering, or a related field.
- Minimum of 3 years of experience in product configuration, pre-sales, or technical support within the telecom industry.
- Strong understanding of telecom network architectures, including VoIP, SDN, and wireless technologies.
- Proven ability to translate customer requirements into technical solutions.
- Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
- Experience with configuration tools and software for telecom products.
- Problem-solving mindset with a focus on delivering customer-centric solutions.
- Willingness to travel occasionally for client meetings and demonstrations.