job description
Join Thumbtack Philippines as a Pro Success Manager and play a pivotal role in driving customer retention, reducing churn, and enhancing satisfaction for our valued professionals. Based in the vibrant locations of Bali, you will lead a team of Success Specialists, leveraging data-driven strategies and coaching to foster long-term relationships with our Pros. This is an exciting opportunity to make a tangible impact in a dynamic, fast-paced environment while enjoying the unique work-life balance that Bali offers.
As a Pro Success Manager, you will be at the forefront of operational excellence, ensuring our Pros receive the support and resources they need to thrive. Your leadership will directly contribute to the growth and success of Thumbtack’s global operations, making this role both challenging and rewarding.
If you are passionate about customer success, thrive in a collaborative setting, and are eager to lead a high-performing team, we want to hear from you. Apply today and take the next step in your career with Thumbtack Philippines!
Responsibility
- Lead and mentor a team of Success Specialists to achieve retention and satisfaction goals.
- Develop and implement data-driven strategies to reduce churn and improve Pro engagement.
- Collaborate with cross-functional teams to enhance operational efficiency and customer experience.
- Analyze performance metrics and provide actionable insights to drive continuous improvement.
- Conduct regular coaching sessions and performance reviews to foster team growth.
- Act as the primary point of contact for escalated Pro issues, ensuring timely resolution.
- Design and execute initiatives to increase Pro loyalty and long-term success.
- Stay updated on industry trends and best practices to maintain a competitive edge.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in customer success, account management, or a similar role.
- Strong leadership skills with a track record of managing and developing teams.
- Excellent analytical and problem-solving abilities, with a data-driven mindset.
- Outstanding communication and interpersonal skills, with fluency in English.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Experience with CRM tools and customer success platforms is a plus.
- Passion for delivering exceptional customer experiences and driving business growth.