job description
Are you a wine enthusiast with a passion for sales and customer engagement? WBSQ Holdings is seeking a dynamic Premium Wine Sales Associate to join our team in Bali’s most vibrant locations, including Canggu, Ubud, Denpasar, and more. This is your opportunity to immerse yourself in the world of fine wines, luxury wine fridges, and exceptional customer experiences while building a rewarding career in a thriving industry.
As a Sales Associate, you’ll represent our premium brand, connecting with discerning clients, and helping them discover the perfect wines and storage solutions for their lifestyle. Whether you’re a seasoned professional or an eager learner, this role offers the chance to expand your wine knowledge, develop sales expertise, and work in a collaborative, high-energy environment.
Bali’s booming hospitality and luxury market provides the ideal backdrop for this role, where you’ll engage with locals, expats, and tourists alike. If you thrive in a fast-paced setting, enjoy building relationships, and have a keen interest in wine, we’d love to hear from you!
Responsibility
- Provide exceptional customer service to clients in-store, via phone, or digital channels, guiding them through wine selections and storage solutions.
- Achieve and exceed monthly sales targets for wine, wine fridges, and related accessories.
- Educate customers on wine varieties, pairings, and proper storage techniques to enhance their purchasing experience.
- Maintain an organized and visually appealing retail space, including product displays and inventory management.
- Collaborate with the team to plan and execute promotional events, tastings, and marketing initiatives.
- Stay updated on industry trends, new products, and competitive offerings to provide informed recommendations.
- Process transactions accurately, handle cash/credit payments, and manage customer inquiries or complaints professionally.
- Build and maintain strong relationships with regular clients to foster loyalty and repeat business.
Qualifications
- Passion for wine and a willingness to continuously learn about varieties, regions, and trends (certifications are a plus).
- Proven sales or retail experience, preferably in luxury goods, beverages, or hospitality.
- Excellent communication and interpersonal skills with fluency in English (additional languages are advantageous).
- Strong customer service orientation with the ability to engage diverse clientele.
- Goal-driven mindset with a track record of meeting or exceeding targets.
- Ability to work flexible hours, including weekends and evenings, as required.
- Basic knowledge of POS systems and inventory management is preferred.
- Residence in or willingness to relocate to Bali (preference for candidates already in the target areas).