job description
Join Oz Aesthetic Medspa in the heart of Bali, where luxury meets transformative care. As our Premium MedSpa Receptionist, you will be the first impression of an exclusive wellness sanctuary, blending world-class service with the serene ambiance of Bali’s most sought-after locations.
This is more than a front-desk role—it’s an opportunity to shape client journeys in a high-end aesthetic and wellness environment. Your warmth, professionalism, and attention to detail will ensure every guest feels valued, understood, and eager to return. Whether welcoming international clients, coordinating seamless appointments, or collaborating with our expert practitioners, you’ll play a pivotal role in delivering an unforgettable MedSpa experience.
If you thrive in a dynamic, client-focused setting and take pride in creating five-star interactions, this is your chance to shine in one of Bali’s most prestigious wellness destinations.
Responsibility
- Client Welcome & Experience: Greet guests with warmth and professionalism, ensuring a seamless check-in/out process while maintaining a luxurious atmosphere.
- Appointment Coordination: Manage bookings, confirmations, and rescheduling with precision, using our digital systems to optimize client flow.
- Client Relations: Build rapport with guests, addressing inquiries about treatments, pricing, and aftercare with accuracy and empathy.
- Administrative Excellence: Maintain meticulous records, process payments, and handle confidential client data with discretion.
- Team Collaboration: Liaise with practitioners, therapists, and management to ensure smooth operations and client satisfaction.
- Retail & Upselling: Promote MedSpa products and packages by identifying client needs and offering tailored recommendations.
- Space & Ambiance: Monitor the reception area’s cleanliness, aesthetics, and supply levels to uphold our premium standards.
- Feedback & Improvement: Gather client feedback and relay insights to the team to enhance service quality continuously.
Qualifications
- Proven Experience: Minimum 2 years in a high-end receptionist, hospitality, or customer service role (MedSpa/wellness industry is a plus).
- Exceptional Communication: Fluent in English (additional languages, e.g., Indonesian, Mandarin, are advantageous).
- Tech-Savvy: Proficient in booking software, POS systems, and Microsoft Office. Experience with CRM tools is ideal.
- Client-Centric Mindset: Natural ability to anticipate needs, resolve concerns, and deliver personalized service.
- Organizational Skills: Adept at multitasking in a fast-paced environment while maintaining accuracy and composure.
- Professional Appearance: Polished, approachable, and aligned with our luxury brand image.
- Discretion & Ethics: Commitment to confidentiality and adherence to data protection standards.
- Bali-Based: Must be legally eligible to work in Indonesia (visa sponsorship may be considered for exceptional candidates).