job description
Join American Express as a Premium Customer Service Consultant specializing in the Travel & Lifestyle sector for the Hong Kong market. This is a unique opportunity to deliver world-class service to high-net-worth clients, ensuring their travel and lifestyle needs are met with excellence and precision.
Based in the vibrant locations of Bali, you will be part of a dynamic team dedicated to providing exceptional customer experiences. If you have a passion for luxury service, travel, and building lasting client relationships, this role is perfect for you.
At American Express, we value innovation, integrity, and a customer-first approach. As a Premium Customer Service Consultant, you will play a pivotal role in maintaining our reputation as a leader in premium financial and lifestyle services.
Responsibility
- Provide personalized, high-touch customer service to premium clients in the Hong Kong market.
- Handle inquiries related to travel bookings, lifestyle services, and exclusive membership benefits.
- Resolve complex customer issues with professionalism and efficiency.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on travel trends, luxury services, and American Express offerings.
- Upsell and promote premium services to enhance customer satisfaction and loyalty.
- Adhere to company policies and regulatory requirements in all customer interactions.
Qualifications
- Minimum 2–3 years of experience in premium customer service, luxury hospitality, front office, cabin crew, or high-end client relations.
- Excellent communication skills in English; proficiency in Cantonese or Mandarin is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, dynamic environment.
- Customer-centric mindset with a passion for delivering exceptional service.
- Familiarity with CRM systems and customer service tools.
- Willingness to work flexible hours to accommodate global clients.
- Bachelor’s degree in Hospitality, Business, or a related field is preferred.