job description
Join TTEC and embark on a fulfilling career in our Healthcare Account, where your dedication to exceptional customer service makes a real difference. As a Customer Experience Specialist, you’ll play a pivotal role in delivering compassionate, high-quality support to patients and healthcare providers. This is more than just a job—it’s an opportunity to grow in a dynamic, people-first environment while contributing to meaningful outcomes in the healthcare industry.
Based in beautiful Bali, this role offers a unique blend of professional growth and work-life balance. Whether you're working remotely or in a hybrid setting, you’ll collaborate with a supportive team that values your contributions. TTEC is committed to your success, providing ongoing training, career development, and a culture that celebrates diversity and inclusion.
If you’re passionate about helping others, thrive in a fast-paced environment, and want to be part of a company that invests in its people, this is the perfect opportunity for you. Apply today and take the first step toward a rewarding career with TTEC!
Responsibility
- Provide empathetic and professional customer support to healthcare clients, ensuring a positive experience with every interaction.
- Handle inbound and outbound calls, emails, and chats with accuracy, efficiency, and a patient-first mindset.
- Resolve inquiries related to healthcare services, billing, appointments, and general account assistance.
- Document customer interactions meticulously in our CRM system to maintain accurate records and compliance.
- Collaborate with team members and supervisors to improve processes and enhance service delivery.
- Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Stay updated on healthcare policies, procedures, and industry trends to provide informed support.
- Participate in training sessions and team meetings to continuously develop your skills and knowledge.
Qualifications
- High school diploma or equivalent; college degree or healthcare-related experience is a plus.
- Minimum of 1 year of experience in customer service, call center, or healthcare support roles.
- Excellent verbal and written communication skills in English, with a clear and professional phone manner.
- Strong problem-solving abilities and a patient, empathetic approach to handling sensitive inquiries.
- Proficiency in using computers, CRM software, and basic office applications.
- Ability to work in a fast-paced environment while maintaining composure and positivity.
- Willingness to work in shifting schedules, including weekends and holidays, as needed.
- Residents of Bali or those willing to relocate are highly encouraged to apply.