job description
Join PT Wonder Mobilitas Indonesia as a Premium Concierge Specialist and become the face of exceptional customer service in our high-end automotive dealerships and service centers across Bali. This role is perfect for individuals who thrive in dynamic environments, possess a passion for hospitality, and take pride in delivering world-class guest experiences.
As our Concierge, you will be the first point of contact for our valued clients, ensuring seamless interactions from the moment they arrive until their departure. Your role will involve managing guest flow, coordinating services, and maintaining the highest standards of professionalism and courtesy. This is a unique opportunity to work in a luxury setting while contributing to the growth of a leading automotive brand in Indonesia.
Based in the vibrant and picturesque locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this contract position offers a competitive salary, professional development opportunities, and the chance to be part of a team that values excellence and innovation.
Responsibility
- Greet and welcome guests with a warm, professional demeanor, ensuring a positive first impression.
- Manage the flow of visitors, directing them to the appropriate departments or personnel.
- Coordinate with service advisors and sales teams to ensure timely and efficient customer service.
- Maintain a clean, organized, and inviting reception area that reflects the premium nature of the brand.
- Handle customer inquiries and concerns with empathy and efficiency, escalating issues as necessary.
- Assist in scheduling appointments and managing the daily calendar for service and sales teams.
- Provide information about products, services, and promotions to enhance the customer experience.
- Uphold the highest standards of confidentiality and professionalism in all guest interactions.
Qualifications
- Minimum of 1 year of experience in hospitality, customer service, or a related field.
- Excellent communication skills in both English and Bahasa Indonesia.
- Strong interpersonal skills with a natural ability to engage and build rapport with clients.
- Impeccable grooming and a professional appearance.
- Ability to multitask and remain composed in a fast-paced environment.
- Basic computer skills for managing appointments and customer records.
- A proactive attitude with a willingness to go above and beyond for guest satisfaction.
- Previous experience in automotive dealerships or luxury service industries is a plus.