job description
Join Marand Family Resort in beautiful Bali as our Photocopier Service Manager, where you’ll lead a dynamic team in delivering exceptional technical support, maintenance, and repair services for our fleet of managed print and office equipment. This role is perfect for a hands-on leader with a passion for optimizing workflows, ensuring uptime, and driving customer satisfaction in a fast-paced, hospitality-driven environment.
As the go-to expert for all photocopier and office equipment needs, you’ll oversee service operations, troubleshoot complex issues, and implement proactive maintenance strategies to minimize downtime. Your technical expertise and leadership will be instrumental in maintaining seamless operations for our resort’s administrative and guest services.
Bali’s vibrant culture and thriving tourism industry create a unique backdrop for this role, offering opportunities to innovate and adapt solutions tailored to a high-volume, service-oriented setting. If you thrive in a collaborative environment and are eager to make a tangible impact, this is your chance to shine.
Responsibility
- Lead and supervise a team of technicians to ensure timely and efficient repair, maintenance, and installation of photocopiers, printers, and other office equipment.
- Develop and implement preventive maintenance schedules to maximize equipment lifespan and reduce service disruptions.
- Diagnose and resolve complex technical issues, escalating to manufacturers or vendors when necessary.
- Manage inventory of spare parts, supplies, and consumables, ensuring cost-effective procurement and stock levels.
- Collaborate with IT and administrative teams to assess equipment needs and recommend upgrades or replacements.
- Monitor service performance metrics, including response times, resolution rates, and customer feedback, to drive continuous improvement.
- Provide training and technical support to end-users on equipment operation, troubleshooting, and best practices.
- Ensure compliance with safety protocols, manufacturer guidelines, and resort policies during all service activities.
Qualifications
- Bachelor’s degree in Electrical Engineering, Electronics, IT, or a related field; or equivalent technical certification.
- Minimum 5 years of experience in photocopier/printer service, maintenance, or technical support, with at least 2 years in a supervisory role.
- In-depth knowledge of managed print services (MPS), multifunction devices (MFDs), and office automation equipment from leading brands (e.g., Canon, Xerox, HP, Ricoh).
- Strong diagnostic and problem-solving skills, with the ability to interpret technical manuals and schematics.
- Proven leadership abilities, including team management, conflict resolution, and performance coaching.
- Excellent communication and interpersonal skills to liaise with stakeholders at all levels.
- Familiarity with inventory management systems and service tracking software.
- Willingness to work flexible hours, including weekends or holidays, as required by resort operations.