job description
Join MCi Career Services as a Patient Service Associate / Care Coordinator in the vibrant healthcare sector of Bali, Indonesia. This is a unique opportunity to make a meaningful impact in patient care while working in one of the world’s most sought-after destinations—Canggu, Ubud, Denpasar, or surrounding areas.
In this role, you will serve as the first point of contact for patients, ensuring seamless coordination between healthcare providers, patients, and administrative teams. Your compassion, organizational skills, and attention to detail will be key to delivering exceptional service in a fast-paced, multicultural environment.
Whether you’re assisting with appointment scheduling, managing patient records, or facilitating communication between medical staff and families, your work will directly contribute to improving patient experiences and operational efficiency.
If you’re a dedicated healthcare professional with a passion for service excellence and a desire to work in a dynamic, tropical setting, we invite you to apply today.
Responsibility
- Serve as the primary liaison between patients, healthcare providers, and administrative staff to ensure smooth care coordination.
- Manage patient appointments, follow-ups, and referrals with accuracy and efficiency.
- Maintain and update electronic health records (EHR) in compliance with confidentiality and data protection standards.
- Assist patients with inquiries, registration processes, and insurance verification.
- Coordinate with medical teams to ensure timely delivery of test results, prescriptions, and treatment plans.
- Provide empathetic support to patients and families, addressing concerns and escalating issues as needed.
- Organize and distribute patient education materials to promote health awareness and compliance.
- Monitor and report on patient feedback to identify areas for service improvement.
Qualifications
- Diploma or Bachelor’s degree in Healthcare Administration, Nursing, or a related field.
- Minimum 1-2 years of experience in patient services, medical reception, or care coordination.
- Strong interpersonal and communication skills, with fluency in English (additional languages a plus).
- Proficiency in medical software (e.g., EHR systems) and Microsoft Office Suite.
- Exceptional organizational skills with the ability to multitask in a high-volume environment.
- Compassionate and patient-centered approach with a commitment to ethical standards.
- Familiarity with healthcare regulations and patient privacy laws (e.g., HIPAA equivalent).
- Ability to work flexible hours, including occasional weekends or evenings, as required.