job description
Join our dynamic healthcare team as a Patient Service Associate and become the first point of contact for Podiatry Quest, a leading podiatry clinic dedicated to exceptional patient care. In this role, you will deliver outstanding customer service, manage clinic operations, and ensure a seamless experience for patients from arrival to departure. Your organizational skills and compassionate approach will contribute to a positive and efficient healthcare environment.
Based in the vibrant community of Canggu, Bali, this position offers a unique opportunity to work in a supportive and professional setting while enjoying the beauty and culture of Bali. If you are passionate about healthcare, customer service, and making a difference in patients' lives, we invite you to apply.
Responsibility
- Serve as the first point of contact for patients, greeting them warmly and ensuring a positive experience.
- Manage clinic operations, including scheduling appointments, maintaining patient records, and coordinating with healthcare providers.
- Provide exceptional customer service by addressing patient inquiries, concerns, and feedback in a professional manner.
- Assist with administrative tasks such as billing, insurance claims, and maintaining clinic supplies.
- Ensure the clinic environment is clean, organized, and welcoming for patients and staff.
- Collaborate with the healthcare team to streamline processes and improve patient care.
- Handle confidential patient information with discretion and adherence to privacy regulations.
- Support marketing and outreach efforts to promote clinic services and community engagement.
Qualifications
- High school diploma or equivalent; additional certification in healthcare administration is a plus.
- Proven experience in customer service, healthcare, or administrative roles.
- Excellent communication and interpersonal skills, with a focus on patient care.
- Strong organizational and multitasking abilities to manage clinic operations efficiently.
- Proficiency in using clinic management software and basic office tools.
- Compassionate and empathetic approach to patient interactions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with healthcare regulations and patient confidentiality standards.