job description
Join Allied Care Experts in our mission to deliver altruism, compassion, and excellence in healthcare. As a Patient Admissions Coordinator, you will be the first point of contact for patients, ensuring a seamless, empathetic, and efficient admission process. This role is perfect for detail-oriented professionals who thrive in fast-paced, mission-driven environments and are passionate about making a difference in patient care.
Based in the vibrant and culturally rich region of Bali, you’ll work in a dynamic healthcare setting where your organizational skills and warm demeanor will directly impact patient satisfaction and operational efficiency. Whether you’re coordinating with medical staff, verifying patient information, or guiding families through the admissions process, your role is critical to upholding our standards of excellence and compassion.
At Allied Care Experts, we value integrity, teamwork, and a patient-first approach. If you’re ready to contribute to a purpose-driven organization while growing your career in healthcare administration, we’d love to hear from you.
Responsibility
- Greet and assist patients and their families with professionalism and empathy during the admissions process.
- Accurately collect, verify, and input patient information into electronic health records (EHR) systems.
- Coordinate with medical, insurance, and administrative teams to ensure smooth patient onboarding.
- Explain admission procedures, policies, and financial responsibilities to patients and guardians clearly.
- Manage patient scheduling, bed assignments, and room preparations in collaboration with nursing staff.
- Handle sensitive patient data with strict confidentiality and compliance with healthcare regulations.
- Resolve admission-related inquiries and concerns promptly to enhance patient experience.
- Maintain organized records and generate reports to support operational and compliance requirements.
Qualifications
- Bachelor’s degree in Healthcare Administration, Nursing, Business, or a related field (or equivalent experience).
- Minimum of 2 years of experience in patient admissions, healthcare administration, or a similar role.
- Strong interpersonal and communication skills with a customer-service-oriented mindset.
- Proficiency in using EHR/EMR systems and Microsoft Office Suite (Excel, Word).
- Attention to detail and ability to multitask in a high-volume environment.
- Knowledge of medical terminology and basic insurance verification processes.
- Fluency in English; additional proficiency in Indonesian (Bahasa) is a plus.
- Commitment to upholding ethical standards and patient confidentiality (HIPAA or equivalent).