job description
Join FGC+ as a Patient Account Representative and become a vital part of our healthcare customer service team in beautiful Bali. In this role, you will serve as the primary point of contact for patients, ensuring their billing and account inquiries are handled with professionalism and care. Your work will directly impact patient satisfaction and the financial health of our organization.
This is an excellent opportunity for individuals with a passion for healthcare and customer service to grow their career in a dynamic and supportive environment. Enjoy the vibrant culture of Bali while contributing to a meaningful mission in healthcare.
Responsibility
- Handle patient inquiries regarding billing, insurance claims, and account balances with accuracy and empathy.
- Process and verify patient information, ensuring compliance with healthcare regulations and company policies.
- Collaborate with insurance providers to resolve claims and payment discrepancies.
- Maintain up-to-date records of patient accounts and transactions in the company’s database.
- Provide exceptional customer service by addressing patient concerns and escalating issues as needed.
- Assist in the preparation of financial reports and account reconciliations.
- Stay informed about changes in healthcare billing practices and insurance policies.
- Work closely with other departments to ensure seamless patient account management.
Qualifications
- High school diploma or equivalent; associate or bachelor’s degree in healthcare administration or related field is a plus.
- Proven experience in customer service, preferably in a healthcare or call center environment.
- Strong understanding of medical billing, insurance claims, and healthcare terminology.
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Proficiency in using healthcare management software and Microsoft Office Suite.
- Ability to handle sensitive patient information with confidentiality and integrity.
- Detail-oriented with strong organizational and problem-solving skills.
- Willingness to work in a fast-paced environment and adapt to changing priorities.