job description
Join Binajasa Sumber Sarana, a leading player in Indonesia’s retail and consumer products sector, as our Partner Engagement Specialist in Bali. In this pivotal role, you will drive the success of our driver partners by fostering productivity, engagement, and exceptional service delivery. If you are passionate about building strong relationships, optimizing performance, and contributing to a thriving ecosystem, this is your opportunity to make a meaningful impact in one of Southeast Asia’s most dynamic markets.
As the bridge between our company and our driver partners, you will play a key role in ensuring seamless collaboration, high satisfaction, and sustained growth. Your efforts will directly enhance partner retention, operational efficiency, and customer experience—critical factors in our mission to deliver excellence in every interaction.
This full-time position is based in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), offering a competitive salary of IDR 3,600,000 – IDR 3,700,000 per month, along with opportunities for professional development and career advancement in a fast-growing organization. If you thrive in a collaborative environment and are eager to shape the future of partner engagement, we’d love to hear from you!
Apply now and become a catalyst for success in Bali’s vibrant retail and consumer landscape.
Responsibility
- Develop and implement strategies to enhance driver partner productivity, engagement, and retention through regular coaching and support.
- Conduct onboarding sessions and training programs to ensure partners are well-equipped with the knowledge and tools needed for success.
- Monitor partner performance metrics, identify areas for improvement, and provide actionable feedback to drive operational excellence.
- Act as the primary point of contact for driver partners, addressing concerns, resolving issues, and fostering a positive working relationship.
- Collaborate with cross-functional teams (operations, customer support, marketing) to align partner engagement initiatives with company goals.
- Organize community-building activities and incentive programs to motivate partners and recognize top performers.
- Analyze market trends and competitor benchmarks to recommend innovative strategies for partner growth and satisfaction.
- Ensure compliance with company policies, safety standards, and regulatory requirements in all partner interactions.
Qualifications
- Bachelor’s degree in Business Administration, Management, Communications, or a related field (or equivalent experience).
- Minimum of 2 years of experience in partner engagement, driver management, customer success, or a similar role within the retail, logistics, or consumer products industry.
- Strong interpersonal and communication skills, with the ability to build trust and rapport with diverse stakeholders.
- Proven track record in coaching, training, or mentoring individuals or teams to achieve performance targets.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Self-motivated, results-oriented, and comfortable working in a fast-paced, dynamic environment.
- Experience with CRM tools, performance dashboards, or partner management platforms is highly desirable.