job description
Join Watsons, Asia’s leading health and beauty retailer, as a Part-Time Customer Assistant in the vibrant and growing retail scene of Bali! This is an exciting opportunity to be part of a dynamic team, gain valuable retail experience, and contribute to delivering exceptional customer service in one of Indonesia’s most popular tourist destinations.
As a Customer Assistant, you will play a key role in ensuring our customers have a seamless and enjoyable shopping experience. Whether you're assisting with product inquiries, managing stock, or handling transactions, your friendly and proactive approach will help drive customer satisfaction and loyalty. This role is perfect for individuals who are passionate about retail, enjoy interacting with people, and want to work in a fast-paced environment.
Watsons offers a supportive and inclusive work environment where you can develop your skills in customer service, sales, and teamwork. With flexible part-time hours, this role is ideal for students, digital nomads, or anyone looking to supplement their income while enjoying the beautiful island of Bali. If you’re looking for a rewarding part-time job with a global brand, apply now and become part of the Watsons family!
Locations available: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
Responsibility
- Provide friendly and efficient customer service, assisting shoppers with product inquiries, recommendations, and purchases.
- Operate cash registers, handle transactions, and ensure accurate processing of payments and receipts.
- Maintain store cleanliness and organization, including restocking shelves, arranging displays, and ensuring products are well-presented.
- Assist with inventory management, including receiving stock, conducting stock checks, and reporting discrepancies.
- Handle customer complaints or concerns professionally and escalate issues to the store manager when necessary.
- Promote Watsons’ loyalty programs, discounts, and special offers to enhance customer engagement and sales.
- Collaborate with team members to achieve daily sales targets and contribute to a positive team environment.
- Stay updated on product knowledge, including health, beauty, and wellness trends, to provide accurate information to customers.
Qualifications
- Previous experience in retail, customer service, or sales is a plus but not required; training will be provided.
- Friendly, approachable, and enthusiastic attitude with a passion for helping others.
- Basic numeracy skills for handling cash and transactions.
- Ability to work flexible hours, including weekends and evenings, based on business needs.
- Strong communication skills in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a bonus.
- Ability to stand for extended periods and perform light physical tasks, such as lifting and stocking shelves.
- Reliable, punctual, and able to work independently as well as part of a team.
- Valid work permit or eligibility to work in Indonesia (for foreign applicants).