job description
Join SBS Transit as a Part-time Counter Service Personnel in beautiful Bali! This role is perfect for individuals who thrive in customer-facing environments and enjoy contributing to efficient service operations. You will play a crucial role in assisting with counter operations during peak hours, ensuring smooth workflow and enhancing customer satisfaction. This position offers flexible hours, a dynamic work environment, and the opportunity to develop valuable customer service skills.
As part of our team, you will work in a supportive and collaborative setting, gaining hands-on experience in managing customer inquiries, processing transactions, and maintaining service standards. Whether you're a student, a professional looking for supplementary income, or someone passionate about customer service, this role provides a rewarding experience with opportunities for growth.
Bali's vibrant culture and scenic beauty make it an ideal location to balance work and leisure. Don't miss this chance to be part of a leading transit company while enjoying the unique lifestyle Bali has to offer!
Responsibility
- Assist customers with inquiries, ticket purchases, and service requests at the counter.
- Manage peak-hour operations efficiently to reduce wait times and improve service delivery.
- Process transactions accurately using point-of-sale systems and other relevant tools.
- Provide clear and concise information about services, schedules, and promotions to customers.
- Maintain a clean, organized, and welcoming counter area to enhance customer experience.
- Collaborate with team members to ensure seamless operations and resolve customer issues promptly.
- Handle cash and digital payments with integrity and attention to detail.
- Adhere to company policies and procedures to uphold service standards and safety protocols.
Qualifications
- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience in a customer service or retail environment is preferred.
- Excellent communication skills in English; knowledge of Bahasa Indonesia is an advantage.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to work flexible hours, including weekends and public holidays.
- Basic computer literacy and familiarity with POS systems.
- Attention to detail and the ability to handle multiple tasks efficiently.
- A positive attitude and a commitment to delivering exceptional customer service.