job description
Join Tealive, Asia’s leading bubble tea brand, as an Outlet Supervisor in stunning Bali! We’re expanding our presence across key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, and we’re looking for a dynamic leader to drive operational excellence and deliver exceptional customer experiences.
As an Outlet Supervisor, you’ll play a pivotal role in managing daily store operations, leading a team of passionate baristas, and ensuring our outlets run smoothly while maintaining the high standards Tealive is known for. This is a fantastic opportunity for someone with a passion for retail, customer service, and team leadership to grow with a fast-paced, innovative brand in one of the world’s most vibrant destinations.
Bali isn’t just a workplace—it’s a lifestyle. Enjoy a supportive work environment, opportunities for career advancement, and the chance to be part of a brand that’s loved by millions. If you thrive in a fast-paced environment, love engaging with customers, and want to make a real impact, we’d love to hear from you!
Why Join Tealive?
- Be part of a globally recognized brand with a strong presence in Asia.
- Work in beautiful Bali with a team that values collaboration and growth.
- Competitive salary and performance-based incentives.
- Opportunities for career advancement within a rapidly expanding company.
- Employee discounts and perks.
Responsibility
- Oversee daily operations of the Tealive outlet, ensuring smooth and efficient service delivery.
- Lead, train, and motivate a team of baristas and staff to maintain high standards of customer service and product quality.
- Monitor inventory levels, place orders, and manage stock to prevent shortages or excesses.
- Ensure compliance with company policies, health and safety regulations, and hygiene standards.
- Handle customer inquiries, feedback, and complaints professionally to enhance customer satisfaction.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Drive sales targets and implement strategies to increase foot traffic and revenue.
- Prepare reports on outlet performance, including sales, inventory, and customer feedback.
Qualifications
- Minimum 2 years of experience in a supervisory or leadership role in retail, F&B, or hospitality.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic knowledge of inventory management and sales reporting.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Flexibility to work shifts, weekends, and public holidays as required.
- Passion for the F&B industry and familiarity with bubble tea or beverage trends is advantageous.