job description
Join Loob Holding, the dynamic parent company behind Tealive, Asia’s leading bubble tea brand, as an Outlet Supervisor in the vibrant heart of Bali, Indonesia! This is your chance to grow with a fast-paced, innovative company that values leadership, customer experience, and operational excellence. As the face of Tealive in Bali, you’ll oversee daily operations, drive sales, and create unforgettable experiences for our loyal customers.
In this role, you’ll lead a team of passionate baristas and staff, ensuring smooth operations while maintaining the high standards that Tealive is known for. From managing inventory and optimizing workflows to delivering exceptional customer service, you’ll play a key role in shaping the success of our Bali outlets. If you thrive in a fast-paced environment, love working with people, and are eager to advance your career in retail management, this is the perfect opportunity for you.
Bali’s booming tourism and expat community make it an exciting location for retail professionals. Enjoy a competitive salary, career growth opportunities, and the chance to be part of a brand that’s redefining the beverage industry. Apply now and take the next step in your retail leadership journey with Tealive!
Responsibility
- Oversee daily operations of the Tealive outlet, ensuring smooth and efficient service delivery.
- Lead, train, and motivate a team of baristas and staff to maintain high standards of customer service and product quality.
- Monitor inventory levels, place orders, and manage stock to minimize waste and ensure product availability.
- Drive sales performance by implementing promotional strategies and upselling techniques.
- Ensure compliance with company policies, health and safety regulations, and hygiene standards.
- Handle customer inquiries, feedback, and complaints professionally to enhance customer satisfaction.
- Prepare daily, weekly, and monthly reports on sales, expenses, and operational performance.
- Collaborate with the regional management team to implement new initiatives and improve outlet performance.
Qualifications
- Minimum 2 years of experience in retail or F&B supervision, preferably in a fast-paced environment.
- Strong leadership skills with the ability to manage and inspire a team.
- Excellent communication and interpersonal skills to engage with customers and staff.
- Proficient in basic math and computer skills for inventory management and reporting.
- Ability to work flexible hours, including weekends and holidays, as required by the business.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are a plus.
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving skills and the ability to handle high-pressure situations with ease.