job description
Are you a dynamic leader with a passion for retail and customer service? We are seeking an experienced Outlet Supervisor to join our team in Bali. In this role, you will drive sales, lead a high-performing team, and ensure smooth daily operations at our retail outlet. If you thrive in a fast-paced environment and have a knack for merchandising and team management, this is the perfect opportunity for you!
As an Outlet Supervisor, you will play a pivotal role in maintaining our brand’s reputation and delivering exceptional customer experiences. Your leadership will directly impact our outlet’s success, making this a rewarding and challenging position for ambitious retail professionals.
Responsibility
- Lead and motivate the retail team to achieve sales targets and deliver outstanding customer service.
- Oversee daily outlet operations, including opening/closing procedures, cash handling, and inventory management.
- Ensure the outlet is well-stocked, visually appealing, and aligned with merchandising standards.
- Train, coach, and develop staff to enhance their performance and career growth.
- Monitor and analyze sales data to identify trends and implement strategies for improvement.
- Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
- Maintain a clean, organized, and safe working environment in compliance with company policies.
- Collaborate with the management team to execute promotional campaigns and achieve business objectives.
Qualifications
- Proven experience in a supervisory or managerial role within the retail industry.
- Strong leadership and team management skills with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills to interact with customers and team members effectively.
- Solid understanding of retail operations, including inventory control, merchandising, and sales techniques.
- Ability to work flexible hours, including weekends and holidays, as required by the retail schedule.
- Problem-solving mindset with a focus on delivering solutions and improving processes.
- Proficiency in using POS systems and basic computer applications for reporting and analysis.
- A customer-centric approach with a passion for delivering exceptional service.