job description
Are you a dynamic leader with a passion for hospitality? We are seeking an experienced Outlet Manager to oversee operations at our premium establishment in Bali. This role offers a unique opportunity to drive excellence in customer service, team leadership, and operational efficiency in one of the world's most sought-after tourist destinations.
As the Outlet Manager, you will be responsible for ensuring seamless day-to-day operations, maintaining high standards of service, and fostering a positive work environment. You will work closely with the management team to achieve business goals, enhance guest satisfaction, and uphold the brand's reputation.
This position is ideal for a motivated professional with a strong background in hospitality management, exceptional interpersonal skills, and a commitment to delivering outstanding guest experiences.
Responsibility
- Oversee daily operations of the outlet, ensuring smooth and efficient service delivery.
- Lead, train, and motivate a team of staff to maintain high standards of customer service.
- Monitor and manage inventory, supplies, and budget to optimize profitability.
- Ensure compliance with health, safety, and hygiene regulations.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Collaborate with the marketing team to promote the outlet and attract new customers.
- Prepare and analyze reports on sales, expenses, and performance metrics.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years of experience in a managerial role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven track record of driving sales and improving customer satisfaction.
- Knowledge of inventory management and budgeting.
- Familiarity with local regulations and compliance standards.
- Flexibility to work in shifts, including weekends and holidays.