job description
Are you a dynamic leader with a passion for hospitality? We are seeking an experienced Outlet Manager to oversee operations in our vibrant locations across Bali. This role offers a unique opportunity to drive excellence in customer service, team management, and operational efficiency in a thriving tourism hub.
As the face of our establishment, you will ensure seamless day-to-day operations, uphold brand standards, and create memorable experiences for guests. If you thrive in fast-paced environments and have a knack for leadership, this is your chance to shine in one of the world's most sought-after destinations.
Join us and be part of a team that values innovation, professionalism, and a commitment to exceptional hospitality.
Responsibility
- Oversee daily operations of the outlet, ensuring high standards of service and efficiency.
- Lead, train, and motivate staff to deliver exceptional guest experiences.
- Manage inventory, supplies, and budgeting to optimize profitability.
- Implement and enforce company policies, health, and safety regulations.
- Handle customer inquiries, complaints, and feedback with professionalism.
- Develop and execute promotional strategies to attract and retain customers.
- Monitor sales performance and implement strategies to meet revenue targets.
- Collaborate with other departments to ensure smooth coordination and service delivery.
Qualifications
- Proven experience in a managerial role within the hospitality or tourism industry.
- Strong leadership and interpersonal skills with a customer-centric approach.
- Excellent communication skills in English; additional languages are a plus.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in POS systems and basic financial management.
- Problem-solving skills and the ability to handle high-pressure situations.
- Knowledge of local tourism trends and market dynamics.
- Relevant degree or certification in Hospitality Management is preferred.