job description
Join Palmeera Lounge as a Front Office Associate and become the face of luxury hospitality in Bali’s most exclusive settings. In this pivotal role, you will create unforgettable first impressions by delivering exceptional, warm, and meticulously attentive service to our discerning guests. Your professionalism, charm, and keen eye for detail will set the tone for a premium experience, ensuring every visitor feels welcomed, valued, and inspired to return.
Based in the vibrant heart of Canggu, Bali, this position offers a unique opportunity to work in a dynamic, high-end lounge environment where elegance meets Indonesian hospitality. Whether greeting international travelers, managing reservations, or coordinating seamless guest experiences, your role is central to upholding Palmeera Lounge’s reputation for excellence.
If you thrive in fast-paced, customer-centric environments and take pride in delivering world-class service, we invite you to apply and contribute to our mission of redefining luxury leisure in Bali.
Responsibility
- Welcome guests with a polite, professional, and warm demeanor, ensuring a seamless check-in and check-out process.
- Manage front desk operations, including reservations, inquiries, and guest requests, with efficiency and discretion.
- Coordinate with housekeeping, F&B, and security teams to ensure guest satisfaction and resolve any issues promptly.
- Maintain accurate records of guest information, payments, and special requests using property management systems (PMS).
- Provide local recommendations (dining, activities, transport) to enhance the guest experience.
- Handle cash transactions, billing, and invoicing with precision and transparency.
- Uphold brand standards for appearance, grooming, and service etiquette at all times.
- Assist in event coordination for private bookings, VIP guests, or special occasions.
Qualifications
- Minimum 1-2 years of experience in front office, reception, or guest services within hotels, lounges, or luxury hospitality.
- Fluent in English (written and spoken); proficiency in Indonesian or other languages is a plus.
- Exceptional communication, interpersonal, and problem-solving skills.
- Impeccable grooming and professional appearance.
- Strong organizational skills with the ability to multitask in a high-pressure environment.
- Familiarity with PMS software (e.g., Opera, Cloudbeds) is advantageous.
- Passion for delivering 5-star service and creating memorable guest experiences.
- Flexibility to work shifts, weekends, and holidays as required.