job description
Are you a passionate hospitality professional ready to lead a high-performing team in one of Bali’s most vibrant destinations? 1-Group is seeking a dynamic Outlet Captain to oversee our premium dining and service operations in Badung, Bali.
As an Outlet Captain, you will play a pivotal role in delivering exceptional guest experiences while driving operational excellence. This is your opportunity to grow with a leading hospitality brand, enjoy exclusive staff benefits, and work in a supportive, fast-paced environment where your leadership makes a difference.
Join us and be part of a team that values innovation, teamwork, and career development in the heart of Bali’s thriving tourism industry.
Responsibility
- Lead and supervise the outlet team to ensure seamless daily operations and exceptional guest service.
- Monitor and maintain high standards of food and beverage quality, presentation, and service efficiency.
- Develop and implement strategies to enhance guest satisfaction and drive repeat business.
- Manage staff scheduling, training, and performance evaluations to foster a motivated and skilled team.
- Oversee inventory control, cost management, and compliance with health and safety regulations.
- Handle guest inquiries, complaints, and special requests with professionalism and discretion.
- Collaborate with the management team to achieve financial targets and operational goals.
- Stay updated on industry trends and best practices to continuously improve service standards.
Qualifications
- Minimum 3 years of experience in a leadership role within hospitality, preferably in a restaurant or outlet management position.
- Proven ability to manage teams, resolve conflicts, and maintain a positive work environment.
- Strong knowledge of food and beverage operations, including inventory and cost control.
- Excellent communication, interpersonal, and problem-solving skills.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for delivering outstanding guest experiences and a commitment to continuous improvement.
- Relevant certification in hospitality management or a related field is advantageous.