job description
Are you a detail-oriented professional with a passion for legal coordination and client service? EMAPTA is seeking a dedicated Outbound Case Coordinator Specialist to join our dynamic team. In this role, you will serve as the vital link between attorneys and legal assignments, ensuring seamless case coverage and exceptional service delivery. This is a unique opportunity to work in a night shift environment while enjoying the flexibility of remote work from beautiful Bali.
As an Outbound Case Coordinator Specialist, you will play a crucial role in managing attorney schedules, coordinating case assignments, and maintaining high standards of communication and efficiency. Your ability to multitask, problem-solve, and maintain professionalism under pressure will be key to your success. If you thrive in a fast-paced, client-focused environment and are looking for a rewarding career with a global team, this is the perfect role for you.
Join EMAPTA and be part of a company that values innovation, collaboration, and work-life balance. Apply today and take the next step in your professional journey!
Responsibility
- Coordinate and schedule legal assignments between attorneys and clients, ensuring timely and accurate case coverage.
- Manage outbound communications, including calls and emails, to confirm attorney availability and case details.
- Maintain detailed records of case assignments, attorney schedules, and client interactions in the company’s database.
- Act as the primary point of contact for attorneys and clients, addressing inquiries and resolving issues promptly.
- Monitor case progress and follow up with attorneys to ensure deadlines and client expectations are met.
- Collaborate with internal teams to streamline processes and improve service delivery.
- Provide exceptional customer service, ensuring a positive experience for both attorneys and clients.
- Generate reports on case coordination activities, highlighting key metrics and areas for improvement.
Qualifications
- Bachelor’s degree in Legal Studies, Business Administration, or a related field.
- Minimum of 2 years of experience in a coordination, customer service, or legal support role.
- Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools.
- Ability to work independently and as part of a team, with a strong sense of accountability.
- Flexibility to work night shifts and adapt to changing priorities.
- Prior experience in the legal industry or a call center environment is a plus.