job description
Join Excel Metal Industries as an Order Processing Executive and become a vital part of our dynamic team in Bali. In this role, you will ensure seamless order management from confirmation to delivery, enhancing customer satisfaction and operational efficiency. Your expertise in processing orders, coordinating with internal teams, and maintaining accurate records will drive our commitment to excellence in the metal manufacturing industry.
Based in the vibrant region of Badung, this position offers the opportunity to work in a fast-paced environment while contributing to the growth of a leading industrial company. If you thrive in detail-oriented tasks and have a passion for delivering exceptional service, this is the perfect role for you.
Responsibility
- Process and verify customer orders accurately, ensuring all details are complete and compliant with company policies.
- Coordinate with sales, production, and logistics teams to ensure timely order fulfillment and delivery.
- Maintain and update order tracking systems, providing real-time status reports to stakeholders.
- Resolve order discrepancies or issues promptly, communicating effectively with customers and internal departments.
- Prepare and distribute order confirmations, invoices, and shipping documentation.
- Monitor inventory levels and collaborate with procurement to prevent stock shortages or delays.
- Generate and analyze order processing reports to identify trends and areas for improvement.
- Ensure compliance with company procedures, industry standards, and regulatory requirements.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum 2 years of experience in order processing, customer service, or a similar administrative role.
- Strong attention to detail and organizational skills to manage multiple orders efficiently.
- Proficiency in Microsoft Office (Excel, Word) and experience with ERP or order management systems.
- Excellent communication and interpersonal skills to liaise with customers and internal teams.
- Ability to work under pressure, meet deadlines, and adapt to changing priorities in a fast-paced environment.
- Familiarity with metal manufacturing or industrial sectors is a plus.
- Fluency in English; additional language skills (e.g., Indonesian) are advantageous.