job description
Join our dynamic team as an Order Management Specialist and play a pivotal role in ensuring seamless order processing, accuracy, and customer satisfaction. In this fast-paced position, you will be the backbone of our operations, bridging the gap between sales, logistics, and customer service to deliver exceptional results.
Based in the vibrant and culturally rich locations of Bali, Indonesia, this role offers a unique opportunity to work in a collaborative environment while contributing to the efficiency and growth of our business. Your meticulous attention to detail and problem-solving skills will directly impact our ability to meet and exceed customer expectations.
If you thrive in a structured yet dynamic setting and have a passion for precision and process optimization, this is your chance to make every order count. Apply now and take the next step in your career with a company that values excellence and innovation.
Responsibility
- Process and manage customer orders accurately and efficiently from receipt to fulfillment.
- Coordinate with sales, logistics, and warehouse teams to ensure timely order delivery.
- Monitor order statuses and proactively resolve discrepancies or delays.
- Maintain and update order records in the company’s ERP or CRM systems.
- Liaise with customers to confirm order details, provide updates, and address inquiries.
- Identify and implement process improvements to enhance order management efficiency.
- Generate and analyze reports on order volumes, turnaround times, and potential bottlenecks.
- Ensure compliance with company policies, industry regulations, and quality standards.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in order management, customer service, or a similar administrative role.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in ERP, CRM, or order management software (e.g., SAP, Salesforce, or similar tools).
- Excellent communication and interpersonal skills to collaborate with internal and external stakeholders.
- High attention to detail and a commitment to accuracy in data entry and order processing.
- Problem-solving mindset with the ability to troubleshoot and resolve order-related issues.
- Familiarity with inventory management and basic supply chain principles is a plus.