job description
Are you a detail-oriented professional with a passion for order management and customer service? National Instruments is seeking an Order Entry Specialist II to join our dynamic team in Bali, supporting our North America market. This role offers a unique opportunity to grow your career in a global technology company while enjoying the vibrant work-life balance of Bali.
As an Order Entry Specialist II, you will play a pivotal role in ensuring accurate and timely processing of customer orders, maintaining strong relationships with our North American clients, and contributing to the overall efficiency of our sales operations. You will work closely with cross-functional teams, including sales, logistics, and finance, to deliver exceptional service and support.
This position is perfect for individuals who thrive in a fast-paced environment, have a keen eye for detail, and are eager to develop their skills in a multinational setting. If you are looking for a rewarding career with opportunities for growth and development, we invite you to apply and become part of our innovative team.
Responsibility
- Process customer orders accurately and efficiently in accordance with company policies and procedures.
- Verify and validate order details, including pricing, product availability, and customer information.
- Coordinate with sales, logistics, and finance teams to ensure seamless order fulfillment.
- Respond to customer inquiries and resolve order-related issues in a timely and professional manner.
- Maintain and update customer records and order databases with precision.
- Generate and distribute order confirmations, invoices, and shipping documents.
- Monitor order status and provide regular updates to customers and internal stakeholders.
- Identify and report discrepancies or issues in the order process to management.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Minimum of 2 years of experience in order entry, customer service, or a similar role.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in using order management systems and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with ERP systems and CRM software is a plus.
- Fluency in English; additional language skills are an advantage.