job description
Join Philippines Fiber Optic Cable Network as an Operations Support Specialist and play a pivotal role in ensuring seamless customer service and operational efficiency. This position is ideal for detail-oriented professionals with strong communication skills and a passion for delivering exceptional support in the telecommunications industry.
As part of our dynamic team, you will handle customer inquiries via calls and SMS, manage reports, and maintain accurate data to support our growing operations. This role offers a competitive salary, opportunities for career growth, and the chance to work in a collaborative environment.
If you thrive in fast-paced settings and are eager to contribute to a leading fiber optic network provider, we encourage you to apply today!
Responsibility
- Handle incoming customer calls and SMS inquiries with professionalism and efficiency.
- Manage and update customer records and operational reports to ensure data accuracy.
- Provide timely support to internal teams to resolve operational issues.
- Monitor and track service requests to ensure timely resolution.
- Assist in the preparation of operational reports and performance metrics.
- Collaborate with cross-functional teams to improve customer service processes.
- Maintain up-to-date knowledge of company products, services, and policies.
- Ensure compliance with company standards and regulatory requirements.
Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in customer service, operations support, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong multitasking and organizational abilities.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and efficiency.
- Willingness to work in a hybrid or remote setup.