job description
Join Genki Sushi, a globally recognized leader in innovative dining experiences, as we expand our operations in Bali’s most vibrant locations. We’re seeking a dynamic Operations Services Executive to drive operational excellence across our premium F&B outlets in Canggu, Ubud, Denpasar, and beyond.
In this pivotal role, you’ll bridge the gap between frontline service and strategic business growth, ensuring seamless daily operations while fostering a culture of hospitality, efficiency, and continuous improvement. Your expertise will directly impact customer satisfaction, team performance, and the overall success of our brand in Bali’s competitive F&B landscape.
If you’re a passionate leader with a knack for problem-solving and a commitment to delivering exceptional dining experiences, this is your opportunity to grow with a brand that values innovation, teamwork, and operational precision.
Responsibility
- Oversee daily operations of assigned F&B outlets, ensuring adherence to brand standards, SOPs, and service excellence.
- Monitor and optimize workflows to enhance efficiency, reduce costs, and improve guest satisfaction.
- Lead, train, and mentor staff to maintain high performance, professionalism, and alignment with company values.
- Conduct regular audits on service quality, hygiene, and compliance with food safety regulations.
- Collaborate with cross-functional teams (e.g., kitchen, marketing, HR) to execute promotions, events, and operational initiatives.
- Analyze KPIs (e.g., sales, customer feedback, inventory turnover) and implement data-driven improvements.
- Resolve escalated customer or staff issues promptly, ensuring a positive and professional resolution.
- Support new outlet openings, including staff onboarding, process setup, and initial performance stabilization.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3 years of experience in F&B operations, with at least 1 year in a supervisory or managerial role.
- Proven track record in managing multi-outlet operations or high-volume restaurants.
- Strong leadership, communication, and interpersonal skills to inspire teams and engage stakeholders.
- Familiarity with POS systems, inventory management, and F&B cost control principles.
- Fluency in English; proficiency in Indonesian (Bahasa) is a plus.
- Ability to work flexible hours, including weekends and public holidays, in a fast-paced environment.
- Passion for the F&B industry with a customer-centric mindset.