job description
Join MCi Career Services as our Operations & Membership Administration Executive and play a pivotal role in shaping seamless member experiences while driving operational excellence in Bali’s dynamic business landscape. This full-time position offers the flexibility of remote or hybrid work across key locations including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As the backbone of our administrative operations, you’ll manage critical functions including membership services, insurance coordination, event logistics, LTA (Leave & Travel Allowance) administration, invoicing, and record-keeping. Your organizational prowess will directly impact member satisfaction, operational efficiency, and cross-departmental collaboration.
This role is perfect for a detail-oriented professional who thrives in fast-paced environments and seeks to grow with a forward-thinking organization. You’ll collaborate with teams across Bali to ensure smooth operations while maintaining compliance with local regulations. If you’re passionate about administrative excellence and want to contribute to a company that values precision and innovation, we’d love to hear from you!
Why Join MCi Career Services?
- Competitive salary package with performance bonuses
- Flexible work arrangements (remote/hybrid options)
- Professional development opportunities
- Collaborative and inclusive work culture
- Opportunity to work in Bali’s vibrant business ecosystem
Responsibility
- Manage end-to-end membership processes including onboarding, renewals, and member communications to ensure high satisfaction and retention rates.
- Coordinate insurance-related tasks, including policy administration, claims processing, and liaising with insurance providers to ensure seamless coverage for members.
- Plan, organize, and execute company events, workshops, and member engagement activities, ensuring logistical excellence and positive participant experiences.
- Oversee LTA (Leave & Travel Allowance) administration, including tracking, approvals, and compliance with company policies and local regulations.
- Handle invoicing, payment processing, and financial record-keeping with accuracy, ensuring timely and error-free transactions.
- Maintain and update digital and physical records, ensuring data integrity, confidentiality, and easy retrieval for audits or reporting.
- Collaborate with cross-functional teams to streamline operations, improve processes, and enhance overall efficiency in administrative workflows.
- Provide exceptional administrative support to senior management, including preparing reports, presentations, and meeting minutes.
Qualifications
- Minimum 2-3 years of experience in administrative, operations, or membership management roles, preferably in a corporate or service-oriented environment.
- Proven track record in managing insurance processes, event coordination, or financial administration is a strong advantage.
- Exceptional organizational skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced setting.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM or membership management software (e.g., Salesforce, HubSpot).
- Strong communication skills, both written and verbal, with fluency in English. Knowledge of Bahasa Indonesia is a plus.
- Detail-oriented mindset with a commitment to accuracy and data integrity in all administrative tasks.
- Ability to work independently with minimal supervision while collaborating effectively with remote and in-office teams.
- Familiarity with local regulations in Indonesia, particularly those related to employment, insurance, and financial compliance, is desirable.