job description
Join Tumboo, a dynamic and fast-growing hospitality brand in Bali, as our next Operations Manager. This is a unique opportunity to lead and elevate the operational excellence of two of our flagship outlets, ensuring seamless service, exceptional food quality, and a world-class guest experience.
As the backbone of our daily operations, you will oversee a passionate team, enforce standardized procedures (SOPs), and drive performance to meet and exceed our high standards. Your leadership will directly impact customer satisfaction, team morale, and the overall success of Tumboo in Bali’s competitive F&B and hospitality landscape.
If you thrive in a fast-paced environment, have a keen eye for detail, and are passionate about delivering unforgettable experiences, we want to hear from you. This role offers a competitive salary, career growth, and the chance to work in some of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
Responsibility
- Oversee daily operations of two Tumboo outlets, ensuring smooth workflow, efficiency, and adherence to company standards.
- Monitor and maintain food quality, presentation, and consistency across all menu items in collaboration with the kitchen team.
- Enforce and refine Standard Operating Procedures (SOPs) for service, hygiene, and safety to ensure compliance and excellence.
- Lead, mentor, and motivate a diverse team of staff, fostering a culture of accountability, professionalism, and continuous improvement.
- Conduct regular performance evaluations, provide constructive feedback, and implement training programs to upskill employees.
- Manage inventory, supplier relationships, and cost control to optimize profitability without compromising quality.
- Handle customer feedback and resolve escalations promptly, ensuring a positive guest experience and brand reputation.
- Collaborate with the management team to develop and execute strategic initiatives for growth, marketing, and operational enhancements.
Qualifications
- Proven experience (3+ years) in operations management within the hospitality, F&B, or retail industry, preferably in a multi-outlet or high-volume setting.
- Strong leadership and team management skills, with the ability to inspire and drive performance in a fast-paced environment.
- In-depth knowledge of food safety, hygiene standards, and SOP implementation (e.g., HACCP, local regulations).
- Excellent communication and interpersonal skills, with fluency in English (additional Indonesian language skills are a plus).
- Analytical mindset with experience in inventory management, cost control, and financial reporting.
- Problem-solving abilities and a proactive approach to addressing operational challenges.
- Customer-centric attitude with a track record of delivering exceptional service and resolving conflicts effectively.
- Flexibility to work evenings, weekends, and holidays as required by the business needs.