job description
Join COMO Group, a global leader in luxury hospitality and wellness, as an Operations Manager in the heart of Bali. This is a unique opportunity to drive operational excellence across our premium retail and consumer product divisions while contributing to a culture of innovation, accountability, and world-class service.
In this dynamic role, you will oversee day-to-day operations, optimize processes, and lead cross-functional teams to deliver exceptional guest experiences. Your strategic vision will shape the future of our operations in Baliās most exclusive destinationsāfrom the vibrant streets of Canggu to the serene luxury of Ubud and Nusa Dua.
If you are a results-driven leader with a passion for operational efficiency and a commitment to excellence, we invite you to apply and help us redefine luxury service standards in one of the worldās most sought-after locations.
Responsibility
- Develop and implement operational strategies to enhance efficiency, productivity, and profitability across retail and consumer product divisions.
- Oversee daily operations, ensuring adherence to COMO Groupās luxury standards and brand guidelines.
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Monitor key performance indicators (KPIs) and prepare regular reports for senior management to drive data-informed decision-making.
- Optimize supply chain and inventory management processes to reduce costs and improve service delivery.
- Collaborate with marketing, sales, and customer service teams to align operational goals with business objectives.
- Ensure compliance with local regulations, health and safety standards, and company policies.
- Identify and implement innovative solutions to streamline workflows and enhance guest satisfaction.
Qualifications
- Bachelorās degree in Business Administration, Hospitality Management, or a related field. MBA or advanced degree is a plus.
- Minimum of 5 years of experience in operations management, preferably in luxury retail, hospitality, or consumer products.
- Proven track record of leading teams, improving operational efficiency, and driving revenue growth.
- Strong analytical and problem-solving skills with proficiency in data analysis tools and ERP systems.
- Excellent communication, leadership, and stakeholder management skills.
- Familiarity with Baliās business landscape and regulatory environment is advantageous.
- Fluency in English; proficiency in Indonesian (Bahasa) is a plus.
- Ability to work in a fast-paced, multicultural environment with a focus on delivering exceptional service.