job description
Join Dampa Seafood Grill Philippines as an Operations Manager and take the helm of our dynamic hospitality operations across multiple branches. This is a unique opportunity to lead, innovate, and drive excellence in one of the most vibrant sectors of the industry. Based in the picturesque locales of Bali, you will oversee the seamless functioning of our establishments, ensuring unparalleled guest experiences and operational efficiency.
As an Operations Manager, you will play a pivotal role in shaping the future of our brand. Your leadership will directly impact our growth, customer satisfaction, and team development. If you are a strategic thinker with a passion for hospitality and a track record of operational success, we want you on our team.
This role offers a competitive salary, a collaborative work environment, and the chance to make a significant impact in a thriving industry. Apply now and be part of a company that values innovation, excellence, and teamwork.
Responsibility
- Oversee the daily operations of all branches, ensuring smooth and efficient service delivery.
- Develop and implement operational policies and procedures to enhance productivity and guest satisfaction.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.
- Lead, mentor, and train staff to foster a culture of excellence and continuous improvement.
- Ensure compliance with health, safety, and sanitation standards across all locations.
- Manage budgets, control costs, and optimize resource allocation to maximize profitability.
- Collaborate with the marketing team to develop and execute promotional strategies to attract and retain customers.
- Handle customer complaints and resolve issues promptly to maintain high levels of customer satisfaction.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Proven experience as an Operations Manager or similar role in the hospitality industry.
- Strong leadership and team management skills with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills to interact effectively with staff, customers, and stakeholders.
- Proficiency in using operational management software and tools.
- Strong analytical and problem-solving skills to address operational challenges.
- Knowledge of health, safety, and sanitation regulations in the hospitality industry.
- Ability to work under pressure and manage multiple tasks in a fast-paced environment.