job description
Join Kapal Garden Hotel Malang as a Night Audit Front Office Associate in the heart of Bali’s vibrant hospitality scene. This critical role ensures the seamless closure of daily financial and operational transactions, maintaining the highest standards of accuracy and guest satisfaction during overnight hours.
As part of our dynamic team, you will play a pivotal role in reconciling accounts, verifying transactions, and generating essential reports that support the hotel’s financial integrity. Your meticulous attention to detail and ability to work independently will contribute directly to the smooth operation of our front office and the exceptional experience we deliver to our guests.
Based in Badung, Bali, this position offers a unique opportunity to work in one of the world’s most sought-after tourist destinations, where luxury meets cultural richness. Whether you’re a seasoned night auditor or an ambitious professional looking to advance in hospitality, this role provides the perfect platform to grow your career in a fast-paced, rewarding environment.
Responsibility
- Perform nightly audits of all front office transactions, including room charges, payments, and adjustments, ensuring 100% accuracy.
- Reconcile daily financial reports, including cashier shifts, credit card transactions, and house accounts.
- Generate and distribute end-of-day reports for management review, highlighting discrepancies or irregularities.
- Monitor and update room availability, rates, and reservations in the Property Management System (PMS).
- Handle guest check-ins and check-outs during night shifts with professionalism and efficiency.
- Respond to guest inquiries, requests, and emergencies with a service-oriented approach.
- Maintain secure and organized records of all financial and operational data in compliance with hotel policies.
- Collaborate with the day shift team to ensure seamless handover of information and unresolved issues.
Qualifications
- Minimum 1-2 years of experience in front office operations, night audit, or accounting within the hospitality industry.
- Proficiency in Property Management Systems (PMS) such as Opera, Amadeus, or similar.
- Strong numerical and analytical skills with a keen eye for detail.
- Excellent command of English (written and verbal); additional languages are a plus.
- Ability to work overnight shifts (typically 11 PM to 7 AM) with reliability and focus.
- Familiarity with financial reconciliation, cash handling, and reporting.
- Exceptional problem-solving skills and the ability to work independently under minimal supervision.
- Diploma or degree in Hospitality Management, Accounting, or a related field is preferred.