job description
Join one of the worldâs top 3 global coffee chains, operating 18,000+ locations across the globe, as an Operations Manager in Bali, Indonesia. This is a unique opportunity to lead operations in a dynamic, fast-paced environment while contributing to the growth of a brand synonymous with quality, community, and innovation.
As the Operations Manager, you will oversee the day-to-day operations of multiple high-traffic locations in Baliâs most vibrant areas, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Youâll ensure seamless service delivery, operational excellence, and a consistent customer experience that aligns with our global standards. This role is perfect for a results-driven leader with a passion for hospitality, team development, and process optimization.
Baliâs thriving tourism and expat communities create a unique market for our brand, and your leadership will play a critical role in maintaining our reputation as a leader in the coffee industry. Youâll collaborate with cross-functional teams, including supply chain, marketing, and human resources, to drive efficiency, profitability, and customer satisfaction. If you thrive in a high-energy environment and are eager to make an impact in a globally recognized brand, we want to hear from you!
This is a full-time position offering competitive compensation, professional development opportunities, and the chance to work in one of the worldâs most beautiful and culturally rich destinations.
Responsibility
- Oversee daily operations of multiple coffee retail locations in Bali, ensuring adherence to global brand standards and local regulations.
- Lead, mentor, and develop a team of 50+ staff, fostering a culture of excellence, accountability, and customer-centric service.
- Monitor key performance indicators (KPIs) such as sales targets, customer satisfaction scores, and operational efficiency, implementing corrective actions as needed.
- Collaborate with supply chain and procurement teams to manage inventory, reduce waste, and optimize costs without compromising quality.
- Ensure compliance with health, safety, and hygiene standards across all locations, conducting regular audits and training sessions.
- Develop and implement operational strategies to enhance customer experience, streamline processes, and drive revenue growth.
- Work closely with marketing and sales teams to execute local promotions, events, and loyalty programs that engage the Bali community.
- Analyze market trends and competitor activity to identify opportunities for business expansion and improvement.
Qualifications
- Bachelorâs degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
- Minimum 5 years of experience in operations management, preferably in retail, hospitality, or food & beverage (F&B) industry.
- Proven track record of leading teams in a fast-paced, customer-facing environment with a focus on service excellence.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Experience with inventory management, budgeting, and financial reporting.
- Knowledge of health and safety regulations in the F&B industry, with a commitment to maintaining high standards.
- Ability to work flexible hours, including weekends and holidays, to meet the demands of the business.