job description
Join Genpact, a global leader in digital transformation and business process management, as an Operations Manager specializing in Financial Risk & Customer Operations. This is a unique opportunity to lead high-impact teams in Bali, driving operational excellence while ensuring compliance and customer satisfaction in the financial services sector.
In this role, you will oversee critical financial operations, mitigate risks, and enhance customer experience strategies. Based in one of Bali’s vibrant hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll collaborate with cross-functional teams to optimize processes, improve efficiency, and deliver measurable business outcomes.
If you’re a strategic leader with a passion for financial operations and a track record of success in risk management, we’d love to hear from you. Apply today to take the next step in your career with a company that values innovation, diversity, and growth.
Responsibility
- Lead and manage a team of financial operations professionals, ensuring adherence to SLAs, compliance standards, and risk management protocols.
- Develop and implement strategies to enhance operational efficiency, reduce costs, and improve customer satisfaction in financial services.
- Monitor and mitigate financial risks, including fraud detection, regulatory compliance, and process vulnerabilities.
- Collaborate with stakeholders to streamline workflows, leverage automation, and drive digital transformation initiatives.
- Analyze performance metrics, identify trends, and present data-driven recommendations to senior leadership.
- Ensure seamless customer operations by resolving escalations, improving response times, and enhancing service quality.
- Foster a culture of continuous improvement through training, mentorship, and process optimization.
- Stay updated on industry regulations, emerging risks, and best practices in financial operations.
Qualifications
- Bachelor’s degree in Finance, Business Administration, or a related field; MBA or professional certifications (e.g., CFA, FRM) are a plus.
- Minimum of 7 years of experience in financial operations, risk management, or customer operations, with at least 3 years in a managerial role.
- Proven expertise in financial risk assessment, compliance frameworks (e.g., AML, KYC), and operational process improvement.
- Strong leadership skills with a demonstrated ability to mentor teams and drive performance in a fast-paced environment.
- Excellent analytical and problem-solving skills, with proficiency in data analysis tools (e.g., Excel, SQL, Power BI).
- Exceptional communication and stakeholder management skills, with the ability to influence cross-functional teams.
- Experience working in shared services, BPO, or financial services industries is highly desirable.
- Willingness to work onsite in Bali with flexibility for occasional travel if required.