job description
Join one of Asia’s most prestigious financial institutions through Adecco, a global leader in workforce solutions. This is a unique opportunity to launch your career in banking and financial services as a Junior Account Servicing Officer, based in the dynamic Badung region of Bali.
In this role, you will play a pivotal part in supporting the bank’s loan servicing operations, ensuring seamless customer experiences while contributing to the growth of one of the region’s top financial service providers. This contract position offers exposure to high-value clients, professional development, and the chance to work in a fast-paced, collaborative environment.
If you are a detail-oriented professional with a passion for finance and customer service, this role is your gateway to a rewarding career in the banking sector.
Responsibility
- Process and manage loan applications, disbursements, and repayments with accuracy and efficiency.
- Liaise with clients to provide updates on loan status, payment schedules, and account inquiries.
- Maintain and update customer records in the bank’s internal systems, ensuring data integrity.
- Assist in resolving customer complaints or discrepancies related to loan accounts.
- Collaborate with internal teams (e.g., credit, compliance) to ensure adherence to banking regulations and policies.
- Prepare and submit regular reports on loan servicing activities to management.
- Identify opportunities to upsell or cross-sell banking products to existing clients.
- Stay updated on industry trends, banking products, and regulatory changes.
Qualifications
- Diploma or Bachelor’s degree in Finance, Banking, Business Administration, or a related field.
- 0-2 years of experience in banking, financial services, or customer service (fresh graduates are welcome).
- Strong numerical and analytical skills with attention to detail.
- Excellent communication and interpersonal skills in English (Bahasa Indonesia is a plus).
- Proficiency in Microsoft Office (Excel, Word) and familiarity with banking software.
- Ability to work independently and as part of a team in a fast-paced environment.
- High level of integrity and confidentiality in handling sensitive financial data.
- Customer-focused mindset with a problem-solving approach.