job description
Buddy-One Land Inc is seeking an exceptional and results-driven Operations Manager to lead the daily operations of our dynamic hotel and cafe in the heart of beautiful Bali, Indonesia. If you are passionate about delivering unparalleled guest experiences, optimizing operational efficiency, and fostering a thriving work environment, this is your opportunity to make a significant impact.
As our Operations Manager, you will be the driving force behind our commitment to excellence, overseeing all aspects from front-of-house guest services to back-of-house operational flow for both our hotel and vibrant cafe. This pivotal role requires a strategic thinker with a hands-on approach, ready to elevate our standards and ensure every guest interaction is memorable. Join a company dedicated to quality and growth in one of the world's most sought-after destinations. You will be instrumental in shaping our brand presence and ensuring our facilities operate seamlessly, creating a delightful atmosphere for both our local patrons and international guests. We are looking for a leader who can inspire teams, implement best practices, and continuously seek improvements to enhance profitability and guest satisfaction. Experience the unique blend of professional challenge and inspiring island life.
Responsibility
- Oversee and manage the daily operations of both the hotel and cafe, ensuring high standards of service delivery and operational efficiency.
- Develop and implement operational policies and procedures to optimize guest satisfaction and streamline workflows.
- Lead, mentor, and train a diverse team of hotel and cafe staff, fostering a positive and productive work environment.
- Monitor and manage budgets, inventory, and cost controls to achieve financial targets and maximize profitability.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining a safe and clean environment for guests and staff.
- Handle guest inquiries, feedback, and complaints promptly and professionally, ensuring effective resolution and service recovery.
- Collaborate with sales and marketing teams to develop promotional strategies and enhance brand visibility.
- Regularly analyze operational performance, identify areas for improvement, and implement corrective actions.
Qualifications
- Proven experience (5+ years) as an Operations Manager or similar senior leadership role within the hospitality industry, specifically with hotel and F&B operations.
- Demonstrated ability to manage multiple departments and lead large teams effectively.
- Strong understanding of financial management, budgeting, and cost control principles.
- Exceptional customer service skills with a passion for delivering outstanding guest experiences.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and POS systems.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Flexibility to work varied shifts, including weekends and holidays, as required by business needs.