job description
Join our dynamic team as an Operations Executive / Manager in the vibrant heart of Bali! We are seeking a results-driven leader to oversee site operations, manage manpower, and deliver exceptional client service while maintaining the highest standards of quality, safety, and efficiency. This role is perfect for a strategic thinker with a passion for operational excellence and a knack for problem-solving in fast-paced environments.
In this role, you will play a pivotal part in shaping the success of our operations, ensuring seamless daily workflows, and fostering strong relationships with clients and stakeholders. Baliâs booming hospitality, tourism, and service industries offer a unique opportunity to grow your career while enjoying the islandâs unparalleled lifestyle. If you thrive in a collaborative environment and are eager to make an impact, weâd love to hear from you!
As part of our team, youâll benefit from competitive compensation, professional development opportunities, and a supportive work culture that values innovation and work-life balance. Whether youâre a seasoned operations professional or an emerging leader ready to take the next step, this is your chance to drive operational success in one of the worldâs most sought-after destinations.
Responsibility
- Lead and oversee daily site operations, ensuring adherence to quality standards, safety protocols, and operational efficiency.
- Manage and optimize manpower allocation, including scheduling, training, and performance evaluations to meet business objectives.
- Develop and implement operational policies, procedures, and best practices to enhance productivity and service delivery.
- Maintain strong client relationships by addressing inquiries, resolving issues, and ensuring high levels of satisfaction.
- Monitor and report on key performance indicators (KPIs) to track operational success and identify areas for improvement.
- Collaborate with cross-functional teams, including logistics, procurement, and customer service, to streamline processes.
- Ensure compliance with local regulations, industry standards, and company policies to mitigate risks and maintain operational integrity.
- Drive continuous improvement initiatives to enhance operational workflows, reduce costs, and improve overall service quality.
Qualifications
- Bachelorâs degree in Business Administration, Operations Management, Hospitality, or a related field (or equivalent experience).
- Minimum of 3-5 years of experience in operations management, site supervision, or a similar leadership role.
- Proven track record of managing teams, optimizing processes, and delivering measurable results in a fast-paced environment.
- Strong problem-solving skills and the ability to make data-driven decisions to improve operational efficiency.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients, stakeholders, and team members.
- Familiarity with safety regulations, quality standards, and compliance requirements in the trades or service industry.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with operational software or ERP systems is a plus.
- Fluency in English is required; additional languages (Bahasa Indonesia, Mandarin, etc.) are a strong advantage.