job description
Join LGT Business Consultancy Services as an Operations Assistant and play a pivotal role in ensuring seamless order processing, payment verification, and logistics coordination. Based in the vibrant hub of Canggu, Bali, this position offers a dynamic work environment where precision and efficiency drive customer satisfaction.
As part of our growing team, you will be the backbone of our daily operations, liaising with customers, internal teams, and courier partners to guarantee timely and accurate order fulfillment. Your attention to detail and organizational skills will directly impact our ability to deliver exceptional service.
This is an excellent opportunity for detail-oriented professionals who thrive in fast-paced settings and are passionate about streamlining processes. Whether you're verifying payments, preparing shipments, or resolving discrepancies, your contributions will be integral to our operational success.
Responsibility
- Process and verify daily customer orders with high accuracy, ensuring all details are correct before fulfillment.
- Confirm and validate payment transactions, resolving any discrepancies or issues promptly.
- Prepare and package items for dispatch, adhering to company and courier guidelines for safe handling.
- Coordinate with courier partners to schedule pickups, track shipments, and ensure on-time delivery.
- Maintain meticulous records of orders, payments, and shipments using digital tools or ERP systems.
- Liaise with customers to provide updates on order status, address inquiries, and resolve logistics-related concerns.
- Monitor inventory levels and collaborate with the procurement team to prevent stockouts or delays.
- Identify inefficiencies in the order processing workflow and propose improvements to enhance productivity.
Qualifications
- Minimum of 1-2 years of experience in operations, logistics, or administrative support, preferably in e-commerce or retail.
- Strong attention to detail and ability to manage multiple tasks in a high-volume environment.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with order management systems or ERP software.
- Excellent communication and interpersonal skills to interact with customers, couriers, and team members.
- Basic understanding of payment processing, invoicing, and inventory management.
- Ability to work independently, prioritize tasks, and meet tight deadlines.
- Fluency in English (written and verbal); knowledge of Indonesian or other languages is a plus.
- Problem-solving mindset with a proactive approach to resolving operational challenges.