job description
Join Habibi Boutique (M) as an Operations Administrator in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in ensuring seamless retail and e-commerce operations for a growing boutique brand. You’ll be the backbone of our daily workflow, managing orders, inventory, and customer interactions with precision and care.
Based in Canggu, you’ll work in a dynamic, multicultural environment where your organizational skills and attention to detail will directly impact customer satisfaction and business efficiency. Whether it’s coordinating with suppliers, processing orders, or resolving inquiries, your work will help maintain the high standards that define Habibi Boutique.
If you thrive in fast-paced settings, enjoy problem-solving, and take pride in delivering exceptional service, this role is perfect for you. We offer a competitive salary, a supportive team, and the chance to grow within a brand that values both tradition and innovation.
Responsibility
- Process and manage customer orders efficiently, ensuring accuracy and timely fulfillment.
- Monitor and maintain inventory levels, coordinating with suppliers to restock popular items and prevent shortages.
- Oversee packing and shipping procedures to guarantee products are delivered in perfect condition and on schedule.
- Respond to customer inquiries via email, phone, or chat, providing professional and empathetic support.
- Track and resolve order discrepancies, returns, or complaints with a focus on customer satisfaction.
- Collaborate with the marketing and sales teams to align operations with promotional campaigns and seasonal demand.
- Maintain organized records of transactions, inventory, and communications using digital tools and spreadsheets.
- Identify opportunities to streamline processes, reduce costs, and improve operational efficiency.
Qualifications
- Proven experience in administrative, retail, or e-commerce operations (minimum 1-2 years preferred).
- Strong organizational and time-management skills, with the ability to multitask in a fast-paced environment.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Familiarity with inventory management systems, order processing software, or CRM tools.
- Attention to detail and a problem-solving mindset to handle logistical challenges.
- Customer-focused attitude with a passion for delivering high-quality service.
- Ability to work independently as well as collaboratively in a team.
- Basic proficiency in Microsoft Office (Excel, Word) or Google Workspace.